Larry35, only distributions from IRAs are eligible to be treated as a QCD. If the Form 1099-R provided by the payer does not have the IRA/SEP/SIMPLE box marked, the distribution must be included in income and the contribution to charity be treated as a charitable contribution either on Schedule A or on Form 1040 line 10b.
Presumably the Form 1099-R has code 7 in box 7. If the Form 1099-R provided by the payer also has the IRA/SEP/SIMPLE box marked, try deleting and reentering the 1099-R.
