Retirement tax questions

For a moment I had hope.  But no, putting 0 in box 16 and leaving 14 blank did not get past the turbotax bug.  With numerous experiments,  I have proven that turbotax thinks that 0 is not less than 0 , that 0 is not less than 0.01, that 0 is not less than $35,000.00.  I believe TurboTax's online directions have not changed regarding NYS pensions in that if it says EXEMPT , leave it blank.  The 2019 1099-R in the equivalent boxes 12 and 14 which I am sure I left blank when completing the form are stored in my return with $0.00 in both the state withheld and distributed boxes.