If your 1099-R has a state withholding in Box 14, you must enter Line 15 and 16 as well. If your 1099-R does not have a state payer number, it is possible that they do not have one. Not every payer of retirement distributions has obtained payer numbers for every state. You should try and contact the payer for their NY state identification number.
If you are unable retrieve a state identification number, you could enter their federal EIN (as shown under the Payer's TIN box) for your Box 15 input.
Lastly, enter your state for Box 16.
Once complete, you should be able to e-file.
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