Whoever provided that response completely misunderstood the problem. Unfortunately, that's not uncommon when reporting true problems. Because most of the "problems" reported aren't problems at all, those looking at a case are biased to believe that the problem report is bogus and have confirmation bias when they come across something that sounds related but really isn't.
It's possible that the actual problem is still being investigated, but there is really no way to know. I imagine that problem tracking by TurboTax Product Quality this year has been pretty overwhelming due to the massive number of problems in newly added functions, as well as the inexplicably large number of problems such as the problem described in this thread introduced in areas where there should have been no changes at all.
