You may be in the wrong product.
Are you using this website for the TurboTax IRS Free File Program?
https://freefile.intuit.com/
With your return open, what product edition is displayed in the top left corner near the TurboTax logo?
If you ended up in regular Free Edition or another wrong edition, we can tell you how to switch to the TurboTax IRS Free File Program without starting over, if you qualify to use that site.
Or does your income exceed the requirements for the TurboTax IRS Free File program? Here are the requirements. You need to meet ONE of these:
- Your 2020 household AGI is $39,000 or less; or
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2020, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $72,000, and you have a military-issued W-2.
