Retirement tax questions

I'm using an online version of Turbotax and I tried the steps listed and it did not work for me. I still do not know how to indicate in the online version of Turbotax that I did not take an RMD for 2020 and that I was not required to do so. I've spoken with three of the Turbotax online "experts" for one hour and still was not able to resolve this issue. 

One "expert," told me just to delete the 1099-R, but that didn't seem right. I gave another representative access to my screen and after one hour of trying to resolve this issue without success., I gave up. 

Has anyone found a solution to this problem