I called TurboTax Support this afternoon at [phone number removed]. The first level support person forwarded me to a second level support person who opened a ticket for this issue, which links to this thread. Near the end of our call I received an email confirming the case number [social security number removed]. Unfortunately, nine minutes later I received another email saying the case is closed, without further explanation. I don't have another hour or more today to follow up on this. Perhaps some others who have posted to this thread can also call support.
