Retirement tax questions

Use Chrome browser, not the app

Clear browsing data on Chrome

Click three dots at upper right corner of screen

Select Settings

Privacy and Security

Clear browser data for all time

Then sign in to TurboTax on the Chrome browser
Go to Tax Tools,

Tools, Delete a Form and delete your Form 1095-A and Form 8962

Then go back to Medical and enter your 1095-A information again

This will give you a fresh form and what is causing the error will be gone.