All my docs (W-2s, 1099s, etc) with personally identifiable information have “disappeared” from TurboTax after I uploaded them to the files feature so they could be reviewed and tax forms prepared by a TurboTax CPA. The explanation from my TurboTax CPA is that there was a problem with “syncing during a recent system upgrade. Engineers are looking into it.” It has been a few days now since the docs disappeared, leaving the Documents tab labeled “Safely share documents with your expert” empty. I am uncomfortable about this and would like to get regular updates as to the status of this “syncing” issue. Have other customers experienced loss of documents from the system sync? When will my docs be replaced? Do I have to start over? Is my information compromised? What happened?
