I was working with Chris on a problem I encountered with my ROTH Conversions. After about 1 hour he said he was unable to assist me in resolving this issue and suspected a software problem and was transferring me to Tech Support. The phone call connected but instantly DISCONNECTED. I spent approximately 6 hours before contacting support going down numerous rabbit holes with results of $6000 overpayment to $6000 underpayment. Then I spent another hour with Chris resulting in a $900 underpayment and another hour getting disconnected repeatedly trying to continue case xxxxxxxxx to get the software debugged.
Using a competitor website I should get a $1913 refund which seems more accurate.
