I realize this is 1 year later, but, same issue. This is the first time we are filing our own taxes.
I have a 1099-R with two, separate gross distribution amounts in Box 1 as well. (customer service who kept responding did not get this point and kept missing as evidenced in their responses).
There are two different amounts listed in Box 2a as well. Box 2b has two different options clicked for taxable amount and total distribution amount. Box 7 also has two different codes, one for each distribution amount.
I totally understand the author of this message who had the same issue and ended up adding the amounts together which I am not certain about.
However, I do think it is exactly as she said, they should have given two separate 1099-Rs but instead combined them into one because different things happened in the same account during the year.
I still don't know what to make of this or how to report. I think I will just create another 1099-R in TurboTax and put in each amount and details separately.
There is not an option to do this on the TurboTax software.
