Retirement tax questions

When you click on New York State or City Education it increased the Tax Due for NY State (as opposed to the US Government option)  As NY Education Pensions are supposed to be NY State Tax-free and have been for the last 10 years I've been doing my moms return it seems there is something wrong with the program this year.

 

Did I miss something?  Your directions were right but the calculation that the program does is wrong.