How to apply CARES act early withdrawal penalty waver to Ohio PERS refund? Also how can I spread the tax withholding?

I'm moving out of state and refunding my Ohio PERS as a result. I have asked OPERS how I can take advantage of the CARES act to space out my 20% tax withdrawal over 3 years and have the 10% penalty for early withdrawal waived?

 

I asked OPERS directly and they informed me that they are required by law to take 20% out, but told me they do not take out the 10% penalty themselves and to ask the IRS. As far as I can tell though, there is no way to send the IRS a message on their website and their offices are closed.

 

Does anyone have any advice on when I would pay that 10% penalty on the early withdrawal? And how I could get that waived along with spreading out the 20% tax withdrawal, even if they are taking the 20% out upfront?

 

Thanks