this is from the IRS FAQs
The Get My Payment application will return "Payment Status Not Available" for several reasons, including:
- You are required to file a tax return, but:
- We haven't finished processing your 2019 return
- The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
- You don't usually file a return, and:
- You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
- You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
- You’re not eligible for a payment (see Eligibility).
