I’m not sure why they don’t fix the shortcomings.
It is just not possible to make 100% of the people 100% satisfied. This is true in any business model. As the program is now, it's already bloated beyond what I consider acceptable. But it is what it is. With congress's inability to "leave things alone" with constantly changing tax laws every year, I find it amazing that any tax prep software company would even try to keep up.
But there's more politics behind it than most people know. Won't get into it here, as that's not within the scope of this forum.
