KatrinaLO,
Considering that you are working for Intuit, can you help with escalating this issue to TT application development, please?
Here are the details:
I am using TT 2022 Desktop Premier on MacAir.
Importing data from Fidelity was working fine for many years before.
Importing data from MorganStanley and MerrillLynch works fine this year with no issues.
When trying to import the data from Fidelity a popup window comes up asking for keychain password (which I don't even have). The only way to get rid of that popup is by clicking "Deny" 3 times. After entering user name and password for Fidelity.com (as required by instruction at that point), TT is trying to connect to Fidelity only to popup another window "Import was unsuccessful".
A number of people are having the same issue on various hardware platforms. Fidelity tech support confirmed that the issue is on the TT/Intuit side.
Can you help with escalating this issue?
Intuit support has my e-mail and phone number and they are welcome to reach out for any additional information.
Thanks for your help.
