Investors & landlords

I did clear cache, I've tried both my desktop version of TT, and the online portion of of the desktop version, as well as going directly to the Turbo Tax website, tried Windows edge browser, chrome, firefox, and 3 different computers, the problem is not here the problem is with TT system not talking to the Chase system.  E-Trade went thru with out opening a separate window imported everything no problems. 

Thank You.