Investors & landlords

See NUMEROUS messages regarding this issue...  imports and Fidelity. No responses that have been at all helpful.  I have used Turbotax for years w no issues.  First time calling support at TurboTax and they had no clue.  Wrote out a work order number stating I would be contacted but then canceled it two hours later.  VERY SAD state of affairs....  I am surprised that this is not all over the internet as a "TurboTax GLITCH"!