Perhaps account protection is a problem, but I assume this is easily fixed by powering down your computer, or following your steps
My problem, as of yesterday morning, which was NOT EASILY FIXED, by any of the solutions, except the one I described, is that when we attempted to import my husbands tax forms from Fidelity into turbo tax, Turbo Tax would repeatedly import ONLY MY FORMS. None of his forms were included, and at the time that is all we wished to import. We were not given the option of signing into his or any other account. Only after I closed all chrome windows was I asked for a logon id and password.
