I keep getting error message when trying to import brokerage tax forms for 2022. The message says Edward Jones: The system did not recognize the user ID or password. Please try again.
I called Turbotax, and was told to try again in a few days. After continuing to get this error I contacted EJ advisor. They contacted corporate and I was told I should change my password to a simple 8 digit password temporarily. I tried this and still get the same error message. I've cleared history, cache, and still same result.
I do not want to manually enter the data. Any other suggestions? I do not have problems importing data from EJ to Quicken. HELP
