Morgan Stanley

Cannot import from Morgan Stanley wealth management-have been able to so for the past several years but not today ( Feb 18,2023). The info is on the MS site so I can enter manually but I get a popup saying TT can't import. Why?  Morgan Stanley says it's a TT issue as the person I spoke with  said that others have also called about the same problem.  
When will it be fixed or is there a work around