Investors & landlords

I got the premier version of the Desktop.  I was able to install the state sofware for nm just now.  I was NOT able to download my tax2021 data file from turbotax online.  It gives me a Network Failure error (I called turbotax and we got the same error as I expained in my previous post).  Do you know what could be happening there?  Can I download this file some other way? Thanks again for your help!