Since you've done a clean install, all you can do is try the import again and see if it works. Just make a backup of the existing .tax2021 file in the documents/turbotax directory. Then delete the .tax2021 file from the documents/turbotax directory. Then fire up the program and import. See if it's done so correctly. If it has, then life is good and you can press on.
if it does not import correctly, then I can only suggest you contact support again for a refund, as you just flat out will not be able to use TTX for your 2021 tax return. That's the bottom line. I've even checked if 40 years is an option if you enter it as "other" in the assets/depreciation section. 40 years is not an available selection.
Note that if you did not purhcase your CD installation directly from TurboTax, then you will have to seek your refund from the vendor you purchased it from.
Note that you are not the only one I've seen with this specific issue. So far, there seems to be no fix from TurboTax, and at this point I doubt there will be one out in time, this late in the filing season.
