Thank you for bringing this to our attention for the 2021 tax year. It would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
In TurboTax Online, please go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
For TurboTax Desktop, please go to Online in the TurboTax header and choose Send Tax File to Agent. Post your token here.
We will then be able to see the same experience you are having. If we are able to determine the cause, we'll reply here with an update and perhaps a resolution.
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