Investors & landlords

Why can't I import my information from my bank?  Last year I downloaded from "Chase Investments."  This year that option is not available ("Chase Bank" is the only Chase option).  My bank told me to 'Security & Privacy' than to 'Desktop Software' and finally to 'Set Up.'  

 

Now that 'Set Up' shows that I, "set up your Chase accounts so desktop versions of apps like Quicken® or Intuit QuickBooks® can access them directly."  I still can not import.