1) if Schwab can't help you TT can't either. if you can't import with Deluxe, I doubt upgrading to Premier will help
2) as to your spouse, changing her password might help.
it might be just as easy to enter info manually unless you have a lot of small trades.
at least you hopefully didn't have Schwab overreporting proceeds, but not cost by over $12,000. I called and asked for the extra $12K. was told they look into it. they would get back to me by Friday. it's Friday after market close and still haven't heard from them.
