[resolved] Can not import Charles Schwab data (cost basis data accuracy cannot be guaranteed for client-provided data...)

I am having two difficulties with Charles Schwab:

1. I am getting an error that reads:

"Cost basis accuracy cannot be guaranteed fo the client-provided data or securities transferred to Schab."

I called Schwab and they were thoroughly unhelpful.

 

2. I am unable to enter a second set of credentials (my wife's) to get her information.

 

I went with Delux this year, is it worth getting Premier?  All said I am only reporting total sales around $1500 or less.