You're absolutely right. TurboTax is completely lost, lots of TT Help instructions are incorrect, meaningless, and if you call, the agents are very poorly prepared. I wasted more than an hour on the phone with agents that had no idea of the functionality the TT applications have and should have and ended up with a CPA that guide me on how to go around the functionality flaws and fix the issue manually. Worst, they don't seem to have the proper processes and tools to report application bugs, even serious bugs, to the development and maintenance team. That's a real shame! I've been a TT customer for about 20 years, but for 2022 I'll be looking for a more solid tool for sure, lost confidence in their tool, processes and team.
