1099-K Rental Property Online Payments - Does Not Tie To My Books

Hi,

 

My tenants use an online rent payment system for their rent payments each month.  This online company sent me 1099-K's that do not match the total of the rent + deposits I had for the year.  It looks like they have included ACH payments that were returned due to insufficient funds / NSF's.

 

I have 2 questions:

(1)  Should the 1099-K include these ACH payments that my bank never received?

(2)  Do I need to enter this 1099-K information in TurboTax Business?  Right now I enter my rents under each rental property as a lump sum.  Do I need to enter it differently so that the amounts match the 1099-K?  If so, what "category" do I use to enter the payments that were returned, so that the net rental income matches my books?

 

Thanks in advance for any assistance.