No, if you are using TurboTax Desktop the issue would not be cache and cookies. You may need to update your TurboTax Software.
If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.
Tips:
- It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
- If your connection drops in the middle of the update, try again; it should pick up where it left off.
- If you're having trouble updating on your PC, try a manual update.
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