Thanks for the guidance. I contacted them. Unfortunately, they couldn’t fix the problem because of the restrictions the support personnel have in accessing individual’s tax info. They assisted me to download the software and I had to re-enter all my taxes from scratch. The lesson learned here is that if your stock transactions are more than 1550, download the software and do it local and don’t do it online. I was able to download all my transactions from my brokerages to my TurboTax with no problem, which exceeded 3000 transactions.
