I have the same issue and have spent several hours on the phone with support over the course of several days. It seems like they keep losing the cases. On two occasions they have transferred me to a tax expert, who sounded like a deer in the headlights looks. I have an open case and hope that they will get it fixed by Monday, April 5. 2021. The first couple of calls they insinuated it was a user issue, not a program issue. However, they have been unable to correct the user issue, so I am sure it is a programing issue. Please call support, and have them open a case, the more people who do, the quicker we may have a resolution.
