I wish I could have been a fly on the wall (or maybe zoom meeting?) when TurboTax decided "Hey, let's make our software worse and less customer friendly because that is what others in the industry do." It would be like Amazon deciding to take two weeks to mail all packages because that is how long it takes their competitors. Frankly, just bizarre even if it does not lead to any IRS letters for their customers. I used to think TurboTax had a pretty large moat around their Tax business. I never even considered switching because it "just worked." This year it has been such a chore to use the product that I have gone from being somewhat of a TurboTax ambassador to now looking to find an alternative ASAP.
