Hi CarissaM,
Thanks for your reply. I was on with customer support for about 45 minutes before I posted, and they were in turn on with tech support at the same time. Tech support would not speak to me and would not look at the "screen share" the customer support rep had up so actually view the problem. They instead told me I had to pay $150 to get live tax advice even though this is a technical glitch, not a tax question. Others posting here have run into this issue and had it (eventually) fixed by tech support.
