Cannot Import Financial Transactions from ETrade

I am receiving a message to contact Support for a refund because the software will not import my financial transactions from ETrade since they are > 3,000.

 

I have never experienced this before.  I have used TT for 15+ years.  

 

1) How should I handle filing my DIV, Cap Gains, etc?  Can I enter the Summary level info and mail in the actual trade transaction history?

2) Does TT offer a more robust software option to import the full file?

3) How do I get a refund?

 

Thanks.