Hello! I just wanted to add that I have this exact same issue. I've spent 90 minutes on the phone with TurboTax employees, and we've tried clearing the cache and cookies, as well as trying on a different device and a different browser, all to no avail. All they could do was say "Maybe try the downloadable product and see if that works."
I think there is actually a bug in TurboTax online somehow.
