We are aware of this experience for some customers. We do have information about how to fix it.
The basis for depreciation would be the same as it was for 2019. By using the 2019 return to enter the information for the asset (including each capital improvement) the prior depreciation will automatically calculate.
If there were several assets and you would like to to see if they will transfer or import into 2020 you can follow the steps below. Keep in mind you may have to clear and start over.
This links below may provide some helpful tips to correct the problem. Here are two articles for assistance.
If you prefer not to start over, then you would have to add the assets manually in the rental activity to accurately calculate the depreciation and list the assets.
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