Investors & landlords

My depreciation did not carry forward.  I've used TT for years, and it has always carried forward.  It showed my investment properties already, but with no depreciation.  How do I get this fixed?  It's a huge difference in my refund.....

 

I find it very frustrating that this problem - which clearly seems a software issue, can only be potentially resolved by my spending more money to upgrade my support level.  Create a problem, get more $$??