It depends. Having a password for the app to connect to TurboTax often resolves the import issue.
If your code is not working, click this article: My code doesn't work.
For more details, see:
What is a service code?
How do I import my 1099?
Does my device meet system requirements?
If your institution has a discount, click the link for more information.
How do I get my TurboTax affiliate partner discount
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