If you do not have a self-employed business, and upgraded to TurboTax self-employed you will have to call customer support before you file your return. You can use the Help icon in the upper right-hand side of your TurboTax screen or you can use this link.
If they are unable to help you, you can do a Clear and Start over.
Clear and Start Over will wipe all the data you have already entered. You will be starting over from scratch.
To Clear and Start Over in TurboTax Online:
- You should be signed in and working in TurboTax Online
- In the left-hand black menu, click on Tax Tools
- Then choose Clear and Start Over.
TurboTax defaults to the edition that you were last using. You will change the edition in the first couple of screens.
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