In order to assist you, I would like to take a look at your program to see what's going on, if that's okay with you. This is called a diagnostic copy request. To send me a copy, here are the steps you would need to take on your end:
In TurboTax online,
- Sign in to your account, select Pick up where you left off
- To your left, select Tax Tools, click on the drop-down menu
- Select Tools
- On the Tools Center screen, select Share my file with Agent ( the very last option)
- Follow prompts
- You will be given a token number
- Please provide me with that token number. ( For security purposes, your personal information will not be revealed)
@niraolso
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