First, it is using the PC program.. not online.
Secondly, being a long time user, I understand and know how to import my bank information. Chase is and has been a long time participant with TurboTax, yet this year there is a problem with importing.
I appreciate your trying to help, but your response does not address the issue, which is a problem with TT and importing.. others online have reported the issue as well with other banks.
