Would you be willing to send a diagnostic copy of your tax file so that we can try to determine the source of the issue? If so, please follow these instructions:
- sign in to your online account and go to your tax return
- select Tax Tools in the menu to the left
- select Tools
- select Share My File with Agent
- a pop-up message will appear and you will need to select OK to send the sanitized diagnostic copy to us
- you will also need to provide the token number that is generated by typing it in a comment below
