Do you happen to know the name of the credit you are getting? If you click on Taxes and Credits in the first image in your posting, do you see that credit listed as your go through the screens on that topic?
You shouldn't have to upgrade your version of TurboTax to claim the state credit.
Since you work for an employee owned company, it's possible that it is an employer tax credit that will get reported on a business entity return (such as a partnership or corporation tax return) and the amount of the credit you are receiving may get reported to you on a K-1 form for a partnership or S-Corp. You may want to talk your company's human resources rep or the person responsible for filing the company taxes to find out more information about the credit you are supposed to receive and also how you are going to receive it and report it on your tax return.
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