Unable to import data from Schwab or Vanguard into 2025 pc desktop

I have Premier desktop installed on a PC.  I go through the import process for both Schwab and Vanguard, and it seems to run properly (including the message: "Success!  We got your tax data.") .  However, I cannot then "continue"  to a new screen.  If I hit "continue", it just takes me through the same process of importing (which I've done).  There's never an option to go on to the next import.  If I go back, it says there's nothing imported (and if I switch to Forms there's no data where there should be data).  I tried this with both brokerages, with the exact same issue.  Spoke to an Intuit helper, who was unable to help (she said, just enter it manually... but that's a lot of entries when I get to stock transactions!).  This hasn't been an issue in prior years.  Is there a software glitch?  Is someone trying to fix it?  Or is there a secret work-around?  Please, would some Expert help!!