First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop.
From there, try these options:
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Log back into TurboTax Online and navigate back to the Investments section
- Or, Try using a different web browser to login and complete your entries.
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information).
See: How do I back up my tax file in the TurboTax Desktop software?
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