TurboTax Desktop says tax forms obtained; but they're not. No error message. No help.

Some my Marcus and Fidelity accounts have tax forms available for download by Quicken.  Going through the procedure, successfully authenticating, then getting a message saying the transfer was successful accomplishes nothing.  Tax forms are not brought into TurboTax.

And I did not find any useful support.  All "help" links I've tried lead to this community where searches return hundreds of outdated posts with no way to sort by date.  I may have overlooked something.  If not, TurboTax it is providing support by giving customers the opportunity to go through hundreds of outdated postings on a possibility that something useful might buried therein.