I had a similar experience today calling into tech support. My agent was of no help…she kept sending me articles like this one…and I was like “there is no resolution on these…can’t you see there is a problem from the amount of people posting about this”??? I asked to be escalated to a manager but she refused. I’ve never had that happen anywhere before. She left it at I need to call the IRS (what the heck will they do???) or pay for Live Advice. This is a bug…why do we need to pay more for a bug!?!
