mdeuel
New Member

Investors & landlords

I also contacted support and they said they had no idea what I was talking about regarding a free download. She also had no idea when this bug would be fixed and seemed like I was the only one with this issue. She told me to download/pay for the Desktop version and correct the worksheet as suggested on this thread, and to request a refund of the Online version since I already paid. That's exactly what I did, and today I get a message saying they can't refund my Online version because Online is not covered under the "Satisfaction Guarantee". So in total I had to pay $93.81 for the Online version and $122.76 for the Desktop version just to file my taxes on my own and fix TurboTax's worksheet error. This is how they treat their customers of 10+ years. Awesome!

 

Update: they did finally refund my Desktop purchase after requesting twice. I provided a link to this thread in my refund request, so not sure if that helped or what. Still annoying it had to be purchased in the first place since it was TurboTax’s error.