I do not think that this is the issue. I will do as you suggested to rule it out and then if that does not fix the issue, I will need this case to be escalated so that I can get this fixed and my tax return filed.
Also, your suggestion did not give instructions on how to replace the current 2023 tax file with the most recently saved file.
In the future, when you offer a suggestion, please give step by step instructions on how to execute the suggestion in the Turbo Tax program. This will prevent customers from having to get through several AI gatekeepers to get a live person on the phone to figure out how to try to fix the issue that I (as the customer) is having.
It is frustrating that I am several weeks into this issue with no solution in sight. Sounds like aI need to take my business elsewhere next year.
